Support
Contact us
Email info@mygastropal.com and tell us what you were doing, what went wrong, and which phone you use. We will reply as soon as we can.
Please do not put your password or detailed health information in an email.
I forgot my password
On the sign-in screen, tap "Forgot password?" and enter your email. We email you a short code. Enter the code in Gastro Pal, then choose a new password.
I did not get my email code
- Check your spam or junk folder. The email comes from no-reply@mygastropal.com.
- It can take a few minutes to arrive.
- Codes expire after 10 minutes. Tap "Send a new code" for a fresh one. Only the newest code works.
- Still nothing? Email info@mygastropal.com from the address you signed up with.
How do I change my password?
Open the Profile tab, scroll to Account, and tap the pencil next to Password. You will need your current password.
How do I download my data?
Open the Profile tab and scroll to Account. "Download all my data" gives you a file with everything stored about you. "Doctor report" gives you a shorter summary of the last 90 days that you can share with a clinician.
How do I delete my account?
Open the Profile tab, scroll to the bottom, and tap "Delete my account". You will be asked for your password and to type DELETE. This permanently removes your account and all of your entries, and it cannot be undone. You may want to download your data first. If you cannot get into the app, see how to request deletion.
Can you help with my symptoms?
Gastro Pal is a journal. It cannot give medical advice, diagnose anything or replace a clinician. Please ask your doctor or dietitian about your symptoms, medications and diet.
If you have severe symptoms, such as blood in your stool, severe pain, fever or signs of dehydration, or any emergency, get medical help right away.
Privacy questions
Our Privacy Policy explains what we collect and how we protect it. For anything it does not answer, email info@mygastropal.com.